REFUND POLICY

Refund Policy for (physical items only)

– If you are dissatisfied with the goods in any way, you may return them (No Question Asked), this must be done within 7 days of receiving the goods.
– Goods that are returned after the 7 days period will be charged a restocking fee of 20%. Goods must be returned at the cost of the customer and be in a resell able condition. In the event goods are sought to be returned, the buyer shall contact us for a GOODS RETURN APPROVAL (GRA)

– If you find that the goods were damaged in transit or were faulty in some manner, or short supplied in quantity please email us to info@brightsparxelectrical.com.au within 24 hours of receiving the goods. We will organise for the return of the goods and arrange a credit towards your next purchase or send a replacement product. Customer will incur the cost of return postage and be credited the purchase price only.

Non-Refundable Items: 

We are unable to offer refunds or exchanges on physical or digital products if you change your mind

 – Digital Products: Software, software license activate, Updates and configuration files, which are non-refundable. 

 – Services that have been fully or partially rendered at your request are also non-refundable

 – Renewal Pins & Vouchers are non-refundable once it has been redeemed. We will NOT refund Renewal PINs & Vouchers for any reason including but not limited to: Wi-Fi problems, Internet, Freezing and Buffering, Channels not working or removed.

– Renewal PIN comes with Limited Warranty. We will attempt to repair the faulty device at no charge. Warranty excludes the cost of parts and shipping costs. Limited Warranty does not cover Freezing, Buffering, Internet, Wi-Fi or Channel related problems.

– If your device becomes faulty and we are unable to repair the device, we will submit a request to Transfer the Subscription to another same or similar device. The replacement cost for the device will be $99 plus shipping fee.

– Customer must pay for all Shipping Costs to/from our Office.